Documentation
Creating and configuring AI chatbots.
Navigate to Bots and click "Create Bot". You'll need to provide a name and a system prompt. The system prompt is the most important configuration — it defines your bot's personality, tone, scope, and behavior.
The system prompt is injected at the start of every AI conversation. Write it as instructions to the AI. Be specific about what the bot should and shouldn't do, its tone of voice, and how it should handle edge cases.
Include examples of ideal responses in your system prompt. The AI performs better when it has concrete examples to follow.
Choose from available LLM models on OpenRouter. Different models have different strengths — some are faster and cheaper, others are more capable at complex reasoning. The temperature setting (0.0–1.0) controls creativity: lower values give more consistent responses, higher values give more varied ones.
Configure three special messages: the Greeting Message is sent when a new conversation starts, the Fallback Message is sent when the AI cannot generate a response, and the Escalation Prompt defines when the bot should hand off to a human agent.
You can pause a bot at any time. A paused bot will not respond to new messages — conversations are queued until the bot is resumed. This is useful for maintenance or when you want to temporarily take full manual control.
Each bot has an Analytics tab showing message volume, conversation counts, response times, and escalation rates. Use these metrics to monitor performance and identify areas for improvement.