Documentation
Overview of Neuron and how to set up your first bot.
Neuron is an AI-powered WhatsApp chatbot platform. It lets you build intelligent chatbots that understand your business, use your tools, learn from every conversation, and seamlessly hand off to human agents when needed.
Get your first bot running in four steps:
Create a bot
Go to Bots and click "Create Bot". Give it a name, write a system prompt that describes its personality and responsibilities, and choose an AI model.
Add knowledge
Go to Knowledge and create a knowledge base. Add entries manually or upload documents. Then attach the knowledge base to your bot from the bot's Knowledge tab.
Connect a WhatsApp channel
Go to Settings > Channels and add a channel. You can use the WhatsApp Cloud API (requires a Meta Business account) or Baileys for direct phone pairing via QR code. Assign your bot to the channel.
Test it
Send a WhatsApp message to your connected number. Your bot will respond using its system prompt, knowledge base, and configured tools.
The sidebar gives you access to all sections: Dashboard (overview and stats), Bots (create and manage chatbots), Knowledge (knowledge bases and entries), Pool (shared templates and resources), Conversations (monitor live chats), Sessions (WhatsApp connection sessions), Settings (channels, team, billing), and Audit Log (activity history).
For a faster start, use the AI Setup wizard. Click "AI Setup" on the Bots page, describe what you want your bot to do in plain language, and Neuron will generate the bot configuration and initial knowledge base entries for you.
The AI setup wizard can also update existing bots. Go to a bot's page and use the AI update feature to modify its configuration based on a description.